Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Gift vouchers ad items on sale are exempt from being returned:
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Items with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Please note that payment processing fees incurred during the initial transaction may be deducted from the total refunded amount, as these fees are not refunded to us upon processing your refund.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@bikefit.lu.
Sale items
As mentionned before, only regular-priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@bikefit.lu and send your item to:
Bike-Fit Sàrl
c/o Patrick Guillaume
1, rue Georges Kayser
L-8390 Nospelt
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a credit note for the value of your return. Once the returned item is received, a credit note will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to:
Bike-Fit Sàrl
c/o Patrick Guillaume
1, rue Georges Kayser
L-8390 Nospelt
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
You can contact us at sales@bikefit.lu for questions related to refunds and returns.