{"id":78220,"date":"2021-12-28T18:01:15","date_gmt":"2021-12-28T17:01:15","guid":{"rendered":"https:\/\/staging.bikefit.lu\/refunds-and-returns-policy\/"},"modified":"2025-07-08T11:30:00","modified_gmt":"2025-07-08T09:30:00","slug":"refunds-and-returns-policy","status":"publish","type":"page","link":"https:\/\/bikefit.lu\/lb-lu\/refunds-and-returns-policy\/","title":{"rendered":"Refunds and returns policy Bikefit"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"78220\" class=\"elementor elementor-78220 elementor-45306\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-110d9438 e-flex e-con-boxed e-con e-parent\" data-id=\"110d9438\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-12dd1a02 elementor-widget elementor-widget-text-editor\" data-id=\"12dd1a02\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>Overview<\/h3><p><strong>Responsibility Related to the Standard Shipping Option (Without Tracking)<\/strong><\/p><p>By selecting the standard shipping option (without tracking), the customer acknowledges and agrees that the shipment of their order is at their own risk. In case of loss, theft, or damage during transport, the customer understands that they cannot hold Bike-Fit S\u00e0rl liable for a refund, exchange, or compensation. Customers are advised to choose a tracked shipping option for added security.  <\/p><p><strong>Return Policy<\/strong><\/p><p>Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can\u2019t offer you a full refund or exchange.<\/p><p>To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.<\/p><p><span style=\"text-decoration: underline; color: #000000;\">! Gift vouchers and items on sale are exempt from being returned !<\/span><\/p><p>Please do not send your purchase back to the manufacturer.<\/p><p>There are certain situations where only partial refunds are granted:<\/p><ul><li>Items with obvious signs of use<\/li><li>Any item not in its original condition, is damaged or missing parts for reasons not due to our error.<\/li><li>Any item that is returned more than 30 days after delivery<\/li><\/ul><p>Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.<\/p><p>If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.<\/p><p>Please note that payment processing fees incurred during the initial transaction may be deducted from the total refunded amount, as these fees are not refunded to us upon processing your refund.<\/p><p><strong>Late or missing refunds<\/strong><\/p><p>If you haven\u2019t received a refund yet, first check your bank account again.<\/p><p>Then contact your credit card company, it may take some time before your refund is officially posted.<\/p><p>Next, contact your bank. There is often some processing time before a refund is posted.<\/p><p>If you\u2019ve done all of this and you still have not received your refund yet, please contact us at sales@bikefit.lu.<\/p><p><strong>Sale items<\/strong><\/p><p>As mentionned before, only regular-priced items may be refunded. Sale items cannot be refunded.<\/p><p>We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@bikefit.lu and send your item to:<\/p><p>Bike-Fit S\u00e0rl<br>c\/o Patrick Guillaume<br>1, rue Georges Kayser<br>L-8390 Nospelt<\/p><p>If the item was marked as a gift when purchased and shipped directly to you, you\u2019ll receive a credit note for the value of your return. Once the returned item is received, a credit note will be mailed to you.<\/p><p>If the item wasn\u2019t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.<\/p><p>To return your product, you should mail your product to:<\/p><p>Bike-Fit S\u00e0rl<br>c\/o Patrick Guillaume<br>1, rue Georges Kayser<br>L-8390 Nospelt<\/p><p>You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.<\/p><p>Depending on where you live, the time it may take for your exchanged product to reach you may vary.<\/p><p>If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don\u2019t guarantee that we will receive your returned item.<\/p><p>You can contact us at sales@bikefit.lu for questions related to refunds and returns.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fae8cae e-flex e-con-boxed e-con e-parent\" data-id=\"fae8cae\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-241d717 elementor-align-center elementor-widget__width-initial elementor-fixed elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-button\" data-id=\"241d717\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;fixed&quot;}\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#\" id=\"#Go2Top\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Go to Top<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-81ff1e0 elementor-widget__width-initial elementor-fixed elementor-hidden-mobile elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"81ff1e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;fixed&quot;}\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<a class=\"elementor-icon\" href=\"#Go2Top\">\n\t\t\t<i aria-hidden=\"true\" class=\"fas fa-chevron-up\"><\/i>\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Overview Responsibility Related to the Standard Shipping Option (Without Tracking) By selecting the standard shipping option (without tracking), the customer acknowledges and agrees that the shipment of their order is at their own risk. In case of loss, theft, or damage during transport, the customer understands that they cannot hold Bike-Fit S\u00e0rl liable for a [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":73,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-78220","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Refunds and returns policy Bikefit - bikefit.lu<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refunds and returns policy Bikefit\" \/>\n<meta property=\"og:description\" content=\"Overview Responsibility Related to the Standard Shipping Option (Without Tracking) By selecting the standard shipping option (without tracking), the customer acknowledges and agrees that the shipment of their order is at their own risk. 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